Products' settings

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Introduction to products, how to add them, and how to use them.

Products are shown when a member is booking a space. Members can choose any product from the list you provide and their quantity. Products can be anything from water bottles and other beverages to whiteboards or projectors.

Where to find:

  1. Login to operator.knowork.co.
  1. Click the Settings tab on the left sidebar. Then click Products in the dropdown menu to go to operator.knowork.co/settings/products.

Difference between internal and external products:

  • Internal products are the products that you provide and have in your inventory. You can set the price for internal products. When a member buys this product, it is added to their invoice.
  • External products are the products that external partners provide. When a member buys this product, it is not added to their invoice. Instead, the external partners are notified via email after each booking.

How to add an internal product:

  1. When on the Products page, click Create at the top right.
  1. Enter the Product's Name and Description.
  1. Toggle if you want this product to be public.
  1. Enter the price of the product before taxes. (Number)
  1. Enter the amount of the product you have in your inventory. (Use "0" for infinity)
  1. Click Create Product at the bottom right.

How to add an external product:

  1. When on the Products page, click Create at the top right.
  1. Enter the Product's Name and Description.
  1. Toggle if you want this product to be public.
  1. Toggle: This product is fulfilled by an external partner.
  1. Fill out the Partner Name field.
  1. Fill out the Partner Phone Number field.
  1. Fill out the Partner Email Address field.
  1. Click Create Product at the bottom right.

How to edit the product's details:

  1. When on the Products page, click the product you want to edit.
  1. Edit the details, then click Save Changes at the bottom right.

How to delete a product:

  1. When on the Products page, hover the mouse cursor on the product you want to delete.
  1. Click the recycle bin icon on the right of the row.
  1. In the pop-up, click Delete Product.
 
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To find the product faster, use the search bar above the list.
 

If you have questions, please get in touch with our team at help@knowork.co. Or click the question mark icon at the bottom right and fill out a ticket.