Connect to a Custom Domain (URL)

How to display your Knowork community on your own website URL

Displaying your Knowork community in your own domain is a great way to maintain your brand and make it easy for your members to find it. By default, your community has a Knowork customizable sub-domain: <YourName>
This guide will show you how to connect Knowork to your own website domain. So you can display your community like these examples:

Before you get started:

  • Make sure you have access to the Domain Name System (DNS) records (e.g., A, CNAME, or TXT records) of the website you want to connect to Knowork.
  • If you are unsure of how to access your DNS settings, you can usually find instructions from the hosting provider of your website. Here are some guides by popular providers: GoDaddy / Wix / CloudFlare / HostGator.

1. Create a new "A Record":

Login to your hosting provider, navigate to your DNS settings, and create a new "A" Record. The new record will have several input options where you need to add the following information.
  • In the Name/Host/Alias field enter your chosen sub-domain name. For example:
    • community
    • member
  • In the target or points to field, paste the following IP address:
  • In the TTL field (if setting exists), use the setting Auto.
Make sure to save your new A record. If you are using CloudFlare, set the Proxy Status to DNS Only.

2. Send an email.

Once your new A Record has been created get in touch with your Knowork account manager or just email us at with the Name/Host/Alias (like community or members) and your website URL ( and we'll connect your Knowork community to your new domain!
Once it goes live, our team will send you a message letting you know that the Knowork community has been connected to your desired domain. When someone tries to visit the old <YourName> domain, they will automatically be redirected to your custom domain.

If you have questions, please get in touch with our team at Or click the question mark icon at the bottom right and fill out a ticket.