Connect to a Custom Domain (URL)

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How to display your Knowork community on your own website URL

Displaying your Knowork community in your own domain is a great way to maintain your brand and make it easy for your members to find it. By default, your community has a Knowork customizable sub-domain: <YourName>.knowork.co.
 
This guide will show you how to connect Knowork to your own website domain. So you can display your community like these examples:
  • community.mywebsite.com
  • members.mywebsite.com

Before you get started:

  • Make sure you have access to the Domain Name System (DNS) records (e.g., A, CNAME, or TXT records) of the website you want to connect to Knowork.
  • If you are unsure of how to access your DNS settings, you can usually find instructions from the hosting provider of your website. Here are some guides by popular providers: GoDaddy / Wix / CloudFlare / HostGator.

1. Create a new "A Record":

Login to your hosting provider, navigate to your DNS settings, and create a new "A" Record. The new record will have several input options where you need to add the following information.
  • In the Name/Host/Alias field enter your chosen sub-domain name. For example:
    • community
    • member
  • In the target or points to field, paste the following IP address: 159.89.54.160.
  • In the TTL field (if setting exists), use the setting Auto.
Make sure to save your new A record. If you are using CloudFlare, set the Proxy Status to DNS Only.

2. Send help@knowork.co an email.

Once your new A Record has been created get in touch with your Knowork account manager or just email us at help@knowork.co with the Name/Host/Alias (like community or members) and your website URL (mywebsite.com) and we'll connect your Knowork community to your new domain!
Once it goes live, our team will send you a message letting you know that the Knowork community has been connected to your desired domain. When someone tries to visit the old <YourName>.knowork.co domain, they will automatically be redirected to your custom domain.
 

If you have questions, please get in touch with our team at help@knowork.co. Or click the question mark icon at the bottom right and fill out a ticket.