Adding and reducing credits for a member

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Adding one-off or reducing credits for a member.

Modifying the member's credits:

  1. Login to operator.knowork.co.
  1. Click the Plans tab on the left sidebar. Then click Credits to go to operator.knowork.co/plans/credits.
  1. Locate and click the member whose credits you want to modify.

To add one-off credits:

  1. Click + Credits at the top of the right sidebar.
  1. Select the credit type. (Hourly or Daily)
  1. Select a location or keep All Locations.
  1. Enter the amount for Access/Credit.
  1. Select the Valid From and To dates.
  1. Enter a description for the one-off credits. (Optional)
  1. Click Add Credit.

To reduce credits:

  1. Click - Credits at the top of the right sidebar.
  1. Select the credit type. (Hourly or Daily)
  1. Select a location.
  1. Enter the number of credits to subtract.
  1. Enter a description. (Optional)
  1. Click Reduce Credit.
 
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Protip: to see only one member's details in a table, click Details | Modify on the right of the row.
 

If you have questions, please get in touch with our team at help@knowork.co. Or click the question mark icon at the bottom right and fill out a ticket.